RETURNS
How do I start a return?
Start your return through the Scummy Bears Returns Portal. Enter your order information, select the eligible item or items, choose a return reason, and follow the available resolution options. If the portal cannot resolve your request, contact us at
What is your Return Policy?
Eligible U.S. orders may be returned within 30 days after delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Choose your refund method:. The following items are not eligible for standard returns: limited edi
Are some items not accepted for returns?
The following items are not eligible for return through our standard return program:. Using a regular discount code does not automatically make an item final sale. If an item arrives faulty, damaged, or incorrect, contact [email protected] with
Do you accept international returns?
International returns are not available through our standard U.S. return portal. EEA and UK customers: Where applicable consumer law provides a right to cancel an eligible online purchase, contact [email protected] within 14 days after delivery.
What are the return shipping charges?
For eligible U.S. returns:. International returns are not available through our standard U.S. return portal. Where EEA, UK, or other applicable consumer law provides a cancellation right, the customer is responsible for international return shipping
Do I need the original packaging for a return?
No. You may use different packaging as long as it protects the item during return shipping. Returned items must still meet the eligibility requirements in our return policy, including being unworn, unwashed, and returned with the original tags attach
Do I need a packing slip for my return?
No. A packing slip is not required when you use the return label provided through our Returns Portal. Returned items must still meet the eligibility requirements in our return policy, including being unworn, unwashed, and returned with the original t
Where can I find my return label?
After your return is approved in the Scummy Bears Returns Portal, your return label will appear in the portal and be sent to the email address connected to your order. Check your spam folder if the email does not arrive.
What should I do if I receive the wrong product?
Contact us with your order number and clear photos of the product and everything received in the package. We will review the issue and arrange the correct resolution at no cost to you.
How do I return a gift?
Use the purchaser’s order number to start the return through the Scummy Bears Returns Portal. Eligible gift returns are issued as store credit. If you do not have the order number or need help, contact us at [email protected].
Can I return items from a BOGO promotion?
Paid items from a BOGO promotion may be returned if they meet our standard return requirements. Free items received through a BOGO promotion are final sale and cannot be returned or exchanged. If a return changes the terms of the original promotion,
How does store credit work?
Choose store credit in the return portal to receive free return shipping. After your return reaches our warehouse, allow up to 7 business days for inspection and processing. Once approved, the eligible merchandise value is issued as a digital Scummy
How long does it take to process a return?
You can follow the return shipment using the tracking information provided through our return portal. After your return reaches our warehouse, allow up to 7 business days for inspection and processing. Store credit is issued after the return is appro
When will I receive my refund?
After your return reaches our warehouse, allow up to 7 business days for inspection and processing. If you selected a refund to your original payment method, $10 will be deducted from the refund for return shipping. Once the refund is issued, most ba
Can I return an order after 30 days?
Our standard return window closes 30 days after delivery. If you believe an item has a manufacturing defect, contact [email protected] with your order number, a description of the issue, and clear photos or video. Defect claims may be reviewed f