Visit our returns portal, enter your order information, and select the reason for your return and the resolution you’d like from the available options based on the items selected. If you are unable to resolve your return with the available options, c
We offer customers FREE returns for 30 days from the delivery of purchases. Item must be in new/unworn condition. Returns that include items with stains, cigarette smell, pet hair, raver sweat, etc. are not eligible. Items marked ‘final sale’ are ind
We have a short list of items that cannot be returned including bulky items such as Scummy Chairs and hygienic items such as bikini bottoms. Final sale/promo items also cannot be returned. Non-returnable items will state they are non-returnable on th
No. We do not accept international returns at this time. If you have a problem with your order, please contact us at [email protected].
Exchanges and returns for U.S.-based orders are free.
Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)
Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also send to your email for easy access.
In the rare case that you receive the wrong item(s) in your order, please use our contact form and reach out to us with the following information:. order number. a list of items that arrived damaged/defective. at least one picture clearly showing the
All you need is the order number from the person who purchased it and you can process the return yourself!. If you run into any issues, please reach out to us at [email protected].
Free items received through “buy one get one” style promotions are considered as ‘final sale” items and are not eligible for returns. Defective or damaged-upon-delivery items may still be eligible for returns or gift card value. Please contact us dir
When processing a return, you will be given the option to receive an gift card, before your items are sent back.
You can follow your return tracking via USPS. Once we receive your items, they complete quality control in 3-4 business days, after which your return will be processed. Please send your items back by the date provided on your return! Failure to do so
Refunds are processed once the returned items have arrived at our warehouse and passed through our quality check. Please allow 3-10 business days for funds to reflect in your bank account. Paypal and Amazon Pay are usually refunded within 2-3 busines
Reach out to us directly at [email protected] with the details of your delayed return and we will do what we can to get you sorted.