Are some items not accepted for returns?Updated a month ago
We have a short list of items that cannot be returned, including bulky items such as Scummy Chairs and hygienic items such as bikini bottoms.
Final sale/promo items also cannot be returned.
Limited edition items may be exchanged for different sizes of the same item (based on available inventory), but are not eligible for a return.
Any other non-returnable items will include details in the product description.
DEFECTIVE PRODUCTS: We stand by our products. If an item is defective within 12 months of purchase, please prepare the following and send us an email so we can start a warranty claim:
- Order Number
- Date of Purchase
- Explanation of issue (please be as specific as possible)
- Pictures and/or Videos (clearly indicating the defect)
Please note that we cannot provide replacements without the above information.
Send all warranty requests to [email protected]