Need help? We've got you covered! 

Use the contact form or email us helpme@scummybears.com to each our team.

Back to Store

Scummy Bears 

<h2 dir="ltr" id="isPasted" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt;"><span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Exchanges and returns for U.S.-based orders are free. </span></h2>

Exchanges and returns for U.S.-based orders are free.

What are the shipping charges on your returns?

RETURNS

Where is my order?

I forgot my password. How do I log in?

I forgot my discount code!

What should I do if I receive the wrong items?

Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

My order was canceled. What should I do?

How long do refunds take to process?

I want to make a change to my order like adding or removing items.

What should I do if my order is missing an item?

ORDERS

How do I process a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

Do I need to return the product in its original packaging?

Is an order slip required?

Where can I find my shipping label?

What should I do if I receive the wrong product?

Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

How long does it take to process a return?

Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

I want something that is sold out!

What are your item's care instructions?

Do you have a wholesale program?

I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

My charge was declined but it still shows on my bank statement!

What Payment methods do you Accept?

I want to use a promo code or a gift card

Do you ship your gift cards?

PAYMENTS

What festivals are you vending this year?

I saw something at a festival from your booth, does that mean the item is online?

I want to return something I bought at a festival

I want to pick up my online order at your festival vending booth

I want to promote for you / be an affiliate

FESTIVALS

Can I change my shipping method after I place my order?

Do you ship over the weekend?

International Taxes and Duties

Tracking number says "not found" or "label created"

Do you offer free shipping?

Tracking says "return to sender"

What carriers do you use?

SHIPPING

What's the story behind the brand?

Where are you located?

ABOUT US

Exchanges and returns for U.S.-based orders are free. 

What are the shipping charges on your returns?Updated 2 years ago

Exchanges and returns for U.S.-based orders are free.