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Scummy Bears 

You can follow the return shipment using the tracking information provided through our return portal.After your return reaches our warehouse, allow up to 7 business days for inspection and processing.Store credit is issued after the return is approved. Refunds are sent to the original payment method after approval, and your bank may need additional time to post the funds.Please send the package by the deadline shown in your return instructions so the shipping label remains valid.

You can follow the return shipment using the tracking information provided through our return portal. After your return reaches our warehouse, allow up to 7 business days for inspection and processing. Store credit is issued after the return is appro

How long does it take to process a return?

RETURNS

Where is my order?

How do I reset my account password?

I forgot to use my discount code

What should I do if I receive the wrong item?

Why was my order canceled?

How long do refunds take to appear?

Can I change or cancel my order?

What should I do if an item is missing from my order?

ORDERS

How do I start a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the return shipping charges?

Do I need the original packaging for a return?

Do I need a packing slip for my return?

Where can I find my return label?

What should I do if I receive the wrong product?

How do I return a gift?

Can I return items from a BOGO promotion?

How does store credit work?

When will I receive my refund?

Can I return an order after 30 days?

Will sold out items be restocked?

How should I care for my Scummy Bears items?

Do you offer wholesale?

How do I choose the right size?

Where can I find the size chart?

PRODUCTS

Why is a declined charge still pending?

What payment methods do you accept?

How do I use a promo code or gift card?

Are gift cards mailed or delivered digitally?

PAYMENTS

Where can I find your upcoming festival dates?

Are festival booth items available online?

Can I return something purchased at a festival?

Can I pick up an online order at a festival booth?

Do you have an affiliate program?

FESTIVALS

Can I change the shipping method after ordering?

Do you ship on weekends?

Who pays international duties and taxes?

Why does tracking say “label created” or “not found”?

Do you offer free shipping?

What happens if tracking says “return to sender”?

Which shipping carriers do you use?

What should I do if my package is missing?

SHIPPING

Can I combine discounts or promotions?

Can I get a price adjustment after an item goes on sale?

Who can use sales and promotions?

SALES AND PROMOTIONS

What is the story behind Scummy Bears?

Where is Scummy Bears located?

ABOUT US

How long does it take to process a return?Updated 5 days ago