SHIPPING
Can I change the shipping method after ordering?
Shipping changes are not guaranteed after checkout. Contact us immediately with your order number, requested delivery date, and requested shipping method. If the change is still possible, we will confirm the additional cost and send an invoice before
Do you ship on weekends?
Orders ship Monday through Friday, excluding holidays. Carriers may deliver on weekends, but warehouse processing and carrier pickup occur on business days.
Who pays international duties and taxes?
International orders may be subject to import duties, taxes, brokerage fees, or other charges imposed by the destination country or carrier. These charges are not controlled by Scummy Bears and are the customer’s responsibility unless checkout explic
Why does tracking say “label created” or “not found”?
Tracking may take up to 2 business days to show carrier movement after a label is created. Updates can take longer during major sales, holidays, severe weather, or carrier disruptions. If tracking still shows no movement after 2 business days, contac
Do you offer free shipping?
Standard shipping is free on eligible U.S. orders of $175 or more after discounts and before taxes. Free shipping offers apply only to U.S. orders unless a promotion explicitly states otherwise.
What happens if tracking says “return to sender”?
A package may be returned because of an incomplete or incorrect address, a delivery refusal, or a carrier issue. Contact us with your order number, tracking number, and corrected shipping address. We can act after the package is received and inspecte
Which shipping carriers do you use?
We use USPS, UPS, FedEx, and other carriers when appropriate for the destination and service level. The carrier is assigned based on the shipping option, package, and delivery address. We cannot guarantee a specific carrier, but you may contact us be
What should I do if my package is missing?
If tracking shows delivered, wait 24 hours and check the delivery area, household members, neighbors, mailroom, and building office. If the package is still missing, contact the carrier with the tracking number, then contact us with your order number