Changes are not guaranteed after an order is placed, however, we are here to do what we can. Please email us IMMEDIATELY with the following information. 1. The EXACT DATE you need to receive your items by so we can calculate if it is possible and the
We have a few items that are Made-to-Order, requiring a crafting period of 5-10 business days to process (7-14 for cloaks!). These are shipped together from a separate location from our READY TO SHIP inventory, so you may receive two tracking numbers
We ship orders Monday through Friday, excluding holidays.
Please note that these taxes and duties are collected by the mail carrier, and we have no control over these charges. We do our best to reduce the value of the order legitimately to minimize the duties and taxes, but we are not responsible for any ad
Sometimes tracking numbers can take up to 2 business days to update with delivery information. This can occasionally be extended by increased demand (November/December) as well as weather events affecting mail and travel across large areas of the cou
Absolutely! US Domestic orders over $150 in value include complimentary standard shipping.
Looks like there was an error on your address, here’s what you need to do next!. Double check your order information and ensure that the shipping address you entered is 100% accurate, including apartment number and zip code. Keep the tracking number
We ship mostly through USPS and FedEx, but we do use UPS and other shippers where applicable. International shipments are a bit trickier depending on the country. If you have a specific issue with receiving from a specific carrier, please reach out t