What should I do if my package is missing?Updated 4 days ago

If tracking shows delivered, wait 24 hours and check the delivery area, household members, neighbors, mailroom, and building office.

If the package is still missing, contact the carrier with the tracking number, then contact us with your order number and the carrier case details.

We will review the shipment and available resolution options. A replacement or refund is not automatic and depends on the carrier findings, order details, and applicable consumer rights.