You can track your order by logging in or creating an account using the same email you used to complete your order. Our team strives to make sure your Ready to Ship items leave our Southern California warehouse within 1-2 business days (Monday-Friday
Make sure you have already created an account or create a new account using the same email address used for your purchase. If you have already created your account, the first step is to log in here. Click on the “forgot password” option, and provide
Forgetting a discount code during checkout can be frustrating, but we’ve got you covered. Reach out to our team within 24 hours after placing your order to apply the discount and allow us to issue you a refund. Please note this only applies to orders
In the rare case that you receive the wrong item(s) in your order, please use our contact form and reach out to us with the following information:. order number. a list of items that arrived damaged/defective. at least one picture clearly showing the
Discounts and promotions can only be used once, and can not be combined in a single order unless stated otherwise. However, you can use a discount code and a gift card on the same order. Feel free to contact us if you have any questions.
If an item you purchased has gone on sale after you made a purchase, please use our contact form to contact us within 24 hours of placing your order to receive a price adjustment. Note: we do not honor sale price adjustments outside of the initial 24
Sometimes our risk analysis software may flag certain orders and cancel them. Don't worry - you won't be charged for canceled orders, although the charge itself may take a few days for your bank to reverse the charge. What to do if your order is canc
Credit and debit cards are usually refunded within 2 business days. However, depending on your bank it may take up to 10 business days, not including holidays. Shop Pay/Afterpay Payment Plans:. If you completed your order using either of our split-pa
To request changes, email us or visit the 'contact us' page. If you want to make a change to your order - We will cancel your order and you can place a new order with your requested changes. If you just need to update your address, we will update you
We do our best to ensure that everything arrives 100% as ordered, but issues do happen once in a blue moon. Reach out to us with:. 1. Your order number. 2. A picture of everything you received. 3. A list of anything that you believe is missing. We'll