ORDERS
Where is my order?
You can track your order by logging in or creating an account using the same email you used to complete your order. Our team strives to ensure your items leave our Southern California warehouse within 1-2 business days (Monday-Friday, excluding holid
I forgot my password. How do I log in?
Make sure you have already created an account or create a new account using the same email address used for your purchase. If you have already created your account, the first step is to log in here. Click on the “forgot password” option, and provide
I forgot my discount code!
Forgetting a discount code during checkout can be frustrating, but we’ve got you covered. Reach out to our team within 24 hours after placing your order to apply the discount and allow us to issue you a refund. Please note this only applies to orders
What should I do if I receive the wrong items?
In the rare case that you receive the wrong item(s) in your order, please use our contact form and reach out to us with the following information:. order number. a list of items that arrived damaged/defective. at least one picture clearly showing the
My order was canceled. What should I do?
Sometimes our risk analysis software may flag certain orders and cancel them. Don't worry - you won't be charged for canceled orders, although the charge itself may take a few days for your bank to reverse the charge. What to do if your order is canc
How long do refunds take to process?
Credit and debit cards are usually refunded within 2 business days. However, depending on your bank it may take up to 10 business days, not including holidays. Shop Pay/Afterpay Payment Plans:. If you completed your order using either of our split-pa
I want to make a change to my order like adding or removing items.
To request changes, email us or visit the 'contact us' page. If you want to make a change to your order - We will cancel your order and you can place a new order with your requested changes. If you just need to update your address, we will update you
What should I do if my order is missing an item?
We do our best to ensure that everything arrives 100% as ordered, but issues do happen once in a blue moon. Reach out to us with:. 1. Your order number. 2. A picture of everything you received. 3. A list of anything that you believe is missing. We'll