ORDERS
Where is my order?
Sign in to your account using the email address from your order to view its status and tracking details. Orders typically leave our Southern California warehouse within 1 to 2 business days, Monday through Friday, excluding holidays. Processing may t
How do I reset my account password?
Go to the account login page and select Forgot password. Enter the email address connected to your account and follow the reset instructions sent to your inbox. If you have not created an account, create one using the same email address used for your
I forgot to use my discount code
Contact us within 24 hours of placing your order at [email protected]. If the order was eligible and the code was valid at the time of purchase, we can apply the discount as a price adjustment. Requests made after 24 hours are not eligible.
What should I do if I receive the wrong item?
Contact us with:. We will review the issue and arrange the correct resolution at no cost to you.
Why was my order canceled?
An order may be canceled when payment cannot be authorized, inventory becomes unavailable, or our fraud screening flags the transaction. Review your billing address and payment details before trying again. If the cancellation was a mistake, check you
How long do refunds take to appear?
After we issue a refund, most banks post it within 3 to 10 business days. Timing depends on your bank or payment provider. For Shop Pay Installments or Afterpay, the provider will update the payment schedule and refund any eligible amount already pai
Can I change or cancel my order?
Order changes are not guaranteed after checkout. Contact us immediately with your order number and the requested change. We may be able to update an address before fulfillment. For item changes, we may need to cancel the order so you can place a new
What should I do if an item is missing from my order?
Contact us with:. We will review the shipment and correct the issue at no cost to you.