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Scummy Bears 

<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Credit and debit cards are usually refunded within 2 business days. However, depending on your bank it may take up to 10 business days, not including holidays.&#xA0; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shop Pay/Afterpay Payment Plans:<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you completed your order using either of our split-payment options, any future payments will not be processed. You will receive a refund notification for any funds already paid towards your purchase.&#xA0; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If payments are deducted from your account after a refund has been processed, please&#xA0;<a href="https://www.scummybears.com/pages/contact-usmailto:helpme@scummybears.com">contact us</a> immediately.&#xA0;

Credit and debit cards are usually refunded within 2 business days. However, depending on your bank it may take up to 10 business days, not including holidays. Shop Pay/Afterpay Payment Plans:. If you completed your order using either of our split-pa

How long do refunds take to process?

ORDERS

Where is my order?

I forgot my password. How do I log in?

I forgot my discount code!

What should I do if I receive the wrong items?

Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

My order was canceled. What should I do?

I want to make a change to my order like adding or removing items.

What should I do if my order is missing an item?

How do I process a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the shipping charges on your returns?

Do I need to return the product in its original packaging?

Is an order slip required?

Where can I find my shipping label?

What should I do if I receive the wrong product?

Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

How long does it take to process a return?

Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

RETURNS

I want something that is sold out!

What are your item's care instructions?

Do you have a wholesale program?

I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

My charge was declined but it still shows on my bank statement!

What Payment methods do you Accept?

I want to use a promo code or a gift card

Do you ship your gift cards?

PAYMENTS

What festivals are you vending this year?

I saw something at a festival from your booth, does that mean the item is online?

How long do refunds take to process?Updated 7 months ago