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Scummy Bears 

<span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can track your order by&#xA0;<a href="https://www.scummybears.com/account/login" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">logging in</a><span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;or&#xA0;<a href="https://www.scummybears.com/account/register" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">creating an account</a><span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;using the same email you used to complete your order. <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our team strives to make sure your Ready to Ship&#xA0;items leave our Southern California warehouse within 1-2 business days (Monday-Friday, excluding holidays). <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Some of our items are marked Made to Order which means they require a crafting period of 5-10 business days (7-14 business days for cloaks) before leaving our factory.&#xA0; <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that Ready-to-Ship items will&#xA0;ship separately from your Made-to-Order items. You will receive individual tracking emails for each part of your order as they leave our factory/warehouse. <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Made to Order &amp; Ready to Ship items will be denoted on product pages when adding to your cart, and in the cart/checkout pages themselves for each item. <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have any other questions, feel free to&#xA0;<a href="https://www.scummybears.com/pages/contact-us">reach out to us</a>.

You can track your order by logging in or creating an account using the same email you used to complete your order. Our team strives to make sure your Ready to Ship items leave our Southern California warehouse within 1-2 business days (Monday-Friday

Where is my order?

ORDERS

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Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

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I want to make a change to my order like adding or removing items.

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What is your Return Policy?

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Do you accept international returns?

What are the shipping charges on your returns?

Do I need to return the product in its original packaging?

Is an order slip required?

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Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

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Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

RETURNS

I want something that is sold out!

What are your item's care instructions?

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I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

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I want to use a promo code or a gift card

Do you ship your gift cards?

PAYMENTS

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I saw something at a festival from your booth, does that mean the item is online?

Where is my order?Updated 5 months ago