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Scummy Bears 

<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Depending on your bank, our site may reject your transaction if your billing information is not 100% accurate when entered during checkout.&#xA0; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When this happens if there are any pending charges on your statement, they will be removed within 5 business days although most are removed the next day.&#xA0;

Depending on your bank, our site may reject your transaction if your billing information is not 100% accurate when entered during checkout. When this happens if there are any pending charges on your statement, they will be removed within 5 business d

My charge was declined but it still shows on my bank statement!

PAYMENTS

Where is my order?

I forgot my password. How do I log in?

I forgot my discount code!

What should I do if I receive the wrong items?

Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

My order was canceled. What should I do?

How long do refunds take to process?

I want to make a change to my order like adding or removing items.

What should I do if my order is missing an item?

ORDERS

How do I process a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the shipping charges on your returns?

Do I need to return the product in its original packaging?

Is an order slip required?

Where can I find my shipping label?

What should I do if I receive the wrong product?

Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

How long does it take to process a return?

Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

RETURNS

I want something that is sold out!

What are your item's care instructions?

Do you have a wholesale program?

I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

What Payment methods do you Accept?

I want to use a promo code or a gift card

Do you ship your gift cards?

What festivals are you vending this year?

I saw something at a festival from your booth, does that mean the item is online?

I want to return something I bought at a festival

I want to pick up my online order at your festival vending booth

I want to promote for you / be an affiliate

FESTIVALS

Can I change my shipping method after I place my order?

I only received SOME of my order!

Do you ship over the weekend?

International Taxes and Duties

Tracking number says "not found" or "label created"

Do you offer free shipping?

Tracking says "return to sender"

What carriers do you use?

SHIPPING

What's the story behind the brand?

Where are you located?

ABOUT US

My charge was declined but it still shows on my bank statement!Updated 7 months ago