Depending on your bank, our site may reject your transaction if your billing information is not 100% accurate when entered during checkout. When this happens if there are any pending charges on your statement, they will be removed within 5 business d

<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Depending on your bank, our site may reject your transaction if your billing information is not 100% accurate when entered during checkout.&#xA0; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When this happens if there are any pending charges on your statement, they will be removed within 5 business days although most are removed the next day.&#xA0;

My charge was declined but it still shows on my bank statement!

We currently accept all major credit cards, Paypal, Amazon Pay, Google Pay, Venmo, Meta Pay, as well as split-paymewnt options. All purchases also offer optional ROUTE SHIPPING INSURANCE to offer additional protection for your package

<span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We currently accept all major credit cards, Paypal, Amazon Pay, Google Pay, Venmo, Meta Pay, as well as split-paymewnt options.&#xA0; <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All purchases also offer optional ROUTE SHIPPING INSURANCE to offer additional protection for your package

What Payment methods do you Accept?

No problem! On the Checkout page, you will see a spot to enter promo/gift cards.

<span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No problem! On the Checkout page, you will see a spot to enter promo/gift cards&#xA0;

I want to use a promo code or a gift card

All gift cards are digital. They are sent by email and can be redeemed on the checkout page .

<span id="isPasted" style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All gift cards are digital. They are sent by email and can be redeemed on the checkout page .

Do you ship your gift cards?

Need help? We've got you covered! 

Use the contact form or email us helpme@scummybears.com to each our team.

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Scummy Bears 

PAYMENTS

Where is my order?

I forgot my password. How do I log in?

I forgot my discount code!

What should I do if I receive the wrong items?

Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

My order was canceled. What should I do?

How long do refunds take to process?

I want to make a change to my order like adding or removing items.

What should I do if my order is missing an item?

ORDERS

How do I process a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the shipping charges on your returns?

Do I need to return the product in its original packaging?

Is an order slip required?

Where can I find my shipping label?

What should I do if I receive the wrong product?

Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

How long does it take to process a return?

Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

RETURNS

I want something that is sold out!

What are your item's care instructions?

Do you have a wholesale program?

I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

What festivals are you vending this year?

I saw something at a festival from your booth, does that mean the item is online?