Need help? We've got you covered! 

Use the contact form or email us helpme@scummybears.com to each our team.

Back to Store

Scummy Bears 

<p>Festival and in person purchases are final sale unless the item is defective or applicable law requires otherwise.</p><p>If you received a defective item, <a href="https://www.scummybears.com/pages/contact-us">contact us</a> with proof of purchase and clear photos of the issue.</p>

Festival and in person purchases are final sale unless the item is defective or applicable law requires otherwise. If you received a defective item, contact us with proof of purchase and clear photos of the issue.

Can I return something purchased at a festival?

FESTIVALS

Where is my order?

How do I reset my account password?

I forgot to use my discount code

What should I do if I receive the wrong item?

Why was my order canceled?

How long do refunds take to appear?

Can I change or cancel my order?

What should I do if an item is missing from my order?

ORDERS

How do I start a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the return shipping charges?

Do I need the original packaging for a return?

Do I need a packing slip for my return?

Where can I find my return label?

What should I do if I receive the wrong product?

How do I return a gift?

Can I return items from a BOGO promotion?

How does store credit work?

How long does it take to process a return?

When will I receive my refund?

Can I return an order after 30 days?

RETURNS

Will sold out items be restocked?

How should I care for my Scummy Bears items?

Do you offer wholesale?

How do I choose the right size?

Where can I find the size chart?

PRODUCTS

Why is a declined charge still pending?

What payment methods do you accept?

How do I use a promo code or gift card?

Are gift cards mailed or delivered digitally?

PAYMENTS

Where can I find your upcoming festival dates?

Are festival booth items available online?

Can I pick up an online order at a festival booth?

Do you have an affiliate program?

Can I change the shipping method after ordering?

Do you ship on weekends?

Who pays international duties and taxes?

Why does tracking say “label created” or “not found”?

Do you offer free shipping?

What happens if tracking says “return to sender”?

Which shipping carriers do you use?

What should I do if my package is missing?

SHIPPING

Can I combine discounts or promotions?

Can I get a price adjustment after an item goes on sale?

Who can use sales and promotions?

SALES AND PROMOTIONS

What is the story behind Scummy Bears?

Where is Scummy Bears located?

ABOUT US

Can I return something purchased at a festival?Updated 4 days ago