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Scummy Bears 

<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Changes are not guaranteed after an order is placed, however, we are here to do what we can.&#xA0; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please <span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:helpme@scummybears.com">email us</a><span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:helpme@scummybears.com">&#xA0;</a>IMMEDIATELY with the following information.&#xA0; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1. The EXACT DATE you need to receive your items by so we can calculate if it is possible and the cost<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">2. If you consent to additional charges or any limits (For example &#x201C;I&#x2019;d like to receive this by Friday, but I would like to do so for less than $20&#x201D;).&#xA0;<span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">3. (Optional) An alternate shipping address just in case we can get it there faster or at a lower cost&quot; <span style="font-size: 18px; font-family: Verdana; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will do our best to find the lowest cost option to meet your requested delivery date and you will be emailed an invoice to be paid for any difference in cost if applicable.&#xA0;

Changes are not guaranteed after an order is placed, however, we are here to do what we can. Please email us IMMEDIATELY with the following information. 1. The EXACT DATE you need to receive your items by so we can calculate if it is possible and the

Can I change my shipping method after I place my order?

SHIPPING

Where is my order?

I forgot my password. How do I log in?

I forgot my discount code!

What should I do if I receive the wrong items?

Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

My order was canceled. What should I do?

How long do refunds take to process?

I want to make a change to my order like adding or removing items.

What should I do if my order is missing an item?

ORDERS

How do I process a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the shipping charges on your returns?

Do I need to return the product in its original packaging?

Is an order slip required?

Where can I find my shipping label?

What should I do if I receive the wrong product?

Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

How long does it take to process a return?

Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

RETURNS

I want something that is sold out!

What are your item's care instructions?

Do you have a wholesale program?

I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

My charge was declined but it still shows on my bank statement!

What Payment methods do you Accept?

I want to use a promo code or a gift card

Do you ship your gift cards?

PAYMENTS

What festivals are you vending this year?

I saw something at a festival from your booth, does that mean the item is online?

Can I change my shipping method after I place my order?Updated 6 months ago