We are bears who like alternative things and make alternative clothes for anyone who wants to wear them.

We are bears who like alternative things and make alternative clothes for anyone who wants to wear them.

What's the story behind the brand?

Our team is spread out across the country but most of us are either in Los Angeles, CA or Las Vegas, NV. All of our items ship from Southern California.

<span style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our team is spread out across the country but most of us are either in Los Angeles, CA or Las Vegas, NV. All of our items ship from Southern California.

Where are you located?

Need help? We've got you covered! 

Use the contact form or email us helpme@scummybears.com to each our team.

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Scummy Bears 

ABOUT US

Where is my order?

I forgot my password. How do I log in?

I forgot my discount code!

What should I do if I receive the wrong items?

Can I combine discounts or promotions?

Something I bought is now on sale. Will you honor the sales price?

My order was canceled. What should I do?

How long do refunds take to process?

I want to make a change to my order like adding or removing items.

What should I do if my order is missing an item?

ORDERS

How do I process a return?

What is your Return Policy?

Are some items not accepted for returns?

Do you accept international returns?

What are the shipping charges on your returns?

Do I need to return the product in its original packaging?

Is an order slip required?

Where can I find my shipping label?

What should I do if I receive the wrong product?

Returning a gift from someone else.

Returns on Promotions (BOGO)

Returns for Store Credit (Gift cards)

How long does it take to process a return?

Returns for Refunds

My order is over 30 days old and I need to return something, what can I do?

RETURNS

I want something that is sold out!

What are your item's care instructions?

Do you have a wholesale program?

I'm not sure about your sizing!

Where can I find the size chart?

PRODUCTS

My charge was declined but it still shows on my bank statement!

What Payment methods do you Accept?

I want to use a promo code or a gift card

Do you ship your gift cards?

PAYMENTS

What festivals are you vending this year?

I saw something at a festival from your booth, does that mean the item is online?